We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, we are joined by Mike Dotson, Managing Director at TrustRetail, which combines payment and in store operations solutions to enable omnichannel and unified commerce. 

Mike and host Alex Whiting sit down to discuss the need for a seamless customer experience across all channels and the modern tech stack needed to support it, focusing on which investments will have the greatest impact for retail organisations and their customers.  

They also discuss:

• TrustRetail’s Converged Commerce vision 
• Allowing retailers to solve challenges modularly through a unified platform 
• Bridging the gap between retailers’ old tech stack and modern customer expectations
• Inventory management to support stock management and sustainability 
• How AI will transform in-store operations 

To learn more about MiTEQ, visit https://www.miteq.co.uk

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, Alex Whiting is joined by Clare Bottle, Chief Executive of the United Kingdom Warehousing Association (UKWA).

Heading up an association that represents over 1,000 company members operating warehouses, and with over 25 years’ experience in operational logistics, Clare gives us her unique perspective on the big issues impacting the industry and how UKWA is helping to tackle them as the organisation celebrates its 80th anniversary.

The episode covers:

• The impact of technology, in particular data accuracy and workforce tracking, on improving safety standards.  
• How the pandemic elevated the status of warehouse employees and accelerated e-commerce growth.
• The shifting place of warehouses in the supply chain to include more on-site manufacturing, returns processing and the rise of nearshoring.
• The future of warehousing and the importance of technology in meeting growing demands
• How the new warehouse manager's Certificate of Professional Competence (CPC) will address hierarchy and skills gap. 
• The need to improve ESG credentials for investors, consumers and employees. 

To learn more about MiTEQ, visit https://miteq.co.uk/

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, we are joined by not one but two guests from IT software specialist Ivanti; Rob DeStefano, Senior Product Marketing Manager for Wavelink, Ivanti’s Supply Chain Product, and Marcus Jeffrey, UK and Ireland Territory Manager.

Along with host Alex Whiting, they explore the big supply chain trends and how technologies, particularly IoT, can drive efficiencies through optimisation. 

They also discuss:

• Ivanti’s survey on supply chain trends and the impact of labour shortages and high employee turnover
• Making investments in the right areas to improve efficiencies
• Taking a strategic approach to Digital Transformation
• How to manage the integration of multiple systems 
• Practical advice for optimising workflows and processes

To learn more about MiTEQ, visit https//www.miteq.co.uk

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, Alex Whiting speaks to Phil Sanders from Zebra Technologies - Government & Expansion Vertical Northern Europe Sales Director.

Alex and Phil discuss how RFID technology is transforming industries like warehousing, retail, logistics and manufacturing.

They also cover:

• How technology can contribute to sustainability in business operations, including the use of linerless labels in printing and efficient asset tracking.
• The role of partnerships in technology implementation and how to effectively manage partners specialising in different aspects of technology.
• What challenges exist around managing and utilising large amounts of data generated by modern technology solutions.
• And how to approach technology adoption - from understanding the specific needs of your business to seeking the right guidance from third-parties.

To learn more about MiTEQ, visit https//www.miteq.co.uk

We go beyond the fluff to provide practical, actionable advice for operational leaders on successfully solving process challenges.

This week, we are joined by Jody Costa, Vice President of Marketing and Strategic Partnerships at Barcoding Inc. 

In the episode, Jody and Alex examine the big trends in the asset visibility space before discussing how Barcoding maintained its business identity while acquiring new businesses, acquiring itself, and experiencing rapid growth. 

They also discuss: 

• The regulatory challenges impacting RFID adoption. 
• Demystifying the process of deploying asset visibility technology, particularly for retailers.
• Building a strong company culture and why employee experience is key.
• The importance of partnerships in the technology space and the value of viewing partners as customers.
• The software that has become the bedrock of how Barcoding does business.  

To learn more about MiTEQ, visit https://www.miteq.co.uk

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, we sit down with Adrian Ancliff, Head of Operations at Bilstein Group UK. 

During the episode, Alex speaks to Adrian about how he is working to transform processes for one of the leaders serving the independent automotive aftermarket. 

They also cover:

• The big operational trends and challenges in the automotive sector.
• How Adrian has made an impact on the operational efficiency of Bilstein since joining.
• The importance of seeing everything before starting to improve processes.
• How Adrian’s experience in other sectors has influenced the approach he’s taken at Bilstein.
• What a great technology partner for operational improvements looks like.  

To learn more about MiTEQ, visit https://www.miteq.co.uk

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, we are joined by Steve Ottaway, Chief Operating Officer at The Pallet LOOP. 

Steve and host Alex Whiting discuss the impact of low pallet recovery rates in the construction sector and how technology can be used to support more sustainable practices. 

During the episode, they cover:

• The challenge of low pallet recovery in the construction industry and its impact on sustainability.
• Why better processes and incentives are needed to push the construction industry toward greater pallet recovery. 
• How RFID technology can support sustainability goals and give businesses greater insights and visibility. 
• Real-world examples of how pallet tracking and recovery are delivering tangible results for customers.
• Why bringing in external technology partners early is key to achieving the best results. 

To learn more about MiTEQ, visit https://www.miteq.co.uk

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, Alex Whiting speaks to Rob Gilbert, Managing Director, Commercial Infrastructure at Totalmobile, one of the industry leaders in Mobile Workforce Management Solutions

During the episode, Alex and Rob discuss the biggest issues in commercial field services.

They also cover:

• Some of the key trends in field service & workforce management.
• How field service/workforce management practices have evolved since the pandemic.
• How to address key challenges and the consequences of not doing so. 
• The practical steps that operational leaders should be adopting in order to stay ahead of the evolving landscape. 

To learn more about MiTEQ, visit https://www.miteq.co.uk

But while you feel there could be a better way to do things, knowing what it is and how to do it eludes you. Frankly, you just don’t have the time to try and figure it all out. But getting things wrong - or letting them to continue as they are - can have a massive downstream impact. 

If you work in retail, products become unavailable - and customers are unhappy. 

If you work in healthcare, equipment (or patients!) are lost - and budgets are impacted.

If you work in logistics, time is spent on manual data entry - and resources are wasted. 

Solving these challenges is a strategic priority, but where do you start? How can we reduce costs without compromising quality? What technologies can help us optimise our business without interrupting what we already have? 

Whatever the sector and whatever the operational challenge, it all results in the same thing - less efficiency and more costs. And ultimately increased pressure on YOU to try and fix the plane whilst it’s already 36,000 feet in the air. 

It’s time to stop settling for the idea that we’re just too busy to look for new ways to streamline our business. That settling for processes that sort of work is enough.

Join us on Leaders in TEQ, a podcast that aims to uncover how the most influential businesses in retail, healthcare and logistics solve their real-world operational problems to become more streamlined and profitable. 

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

So, if you’re responsible for the efficiency and profitability of business operations and don’t know how to do better, this is the show for you. This is Leaders in TEQ.