serial When I think of operations, something I spent a good part of my career doing - both processes and projects, the one thing that keeps coming back to me is the rule 'under control". The issue in every startup is its hard to detail how something is going to be done before doing it. Instead of building one-size fits all solutions, the smart move is to put together a series of rules that generally apply. It is only after having a track record of production and customer response that you can begin to bring everything under control.


The second thing that comes to my mind after all these years is the concept of the lowest cost producer. This has nothing to do with price, it is an internal obsession to do everything faster than the competition and right the first time every time. This will bring your costs down to where price becomes a weapon.


If I bring these two lessons from my 40 years as an operator, here are the key rules to achieve lowest cost producer regardless of business size:

  • Metrics for Accountability (Operations)
  • Focus on Skill Mastery (People)
  • Pay For Performance (Finance)
  • Drive Next Level Scorecards (Operations)


]]> IBGR.Network - Profit Radio Processes Under Control 2021 IBGR IBGR onAir Talent William Eastman false IBGR onAir Talent William Eastman info@ibgr.network en https://www.ibgr.network/ 1. O5.007 MANAGING WITH VISUAL METRICS - WILLIAM EASTMAN 1. O5.007 MANAGING WITH VISUAL METRICS - WILLIAM EASTMAN 00:29:56 eff30124-8db3-4a2e-aa3c-b77a41f164a2 IBGR onAir Talent William Eastman 13 3 full false https://pod.co/processes-under-control/1-o5-007-managing-with-visual-metrics-william-eastman Fri, 18 Jun 2021 23:50:44 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 1. O5.001 PROCESSES UNDER CONTROL, AN OVERVIEW - WILLIAM EASTMAN 1. O5.001 PROCESSES UNDER CONTROL, AN OVERVIEW - WILLIAM EASTMAN 00:29:55 ff7e9704-646f-4a08-a415-5a6617aa7c32 IBGR onAir Talent William Eastman 1 5 full false https://pod.co/processes-under-control/1-o5-001-processes-under-control-an-overview-william-eastman Wed, 09 Jun 2021 15:03:04 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 2. O5.001 PROCESSES UNDER CONTROL, AN OVERVIEW - WILLIAM EASTMAN 2. O5.001 PROCESSES UNDER CONTROL, AN OVERVIEW - WILLIAM EASTMAN 00:29:59 ff648da1-647f-4a34-935f-12c5478c30c0 IBGR onAir Talent William Eastman 2 5 full false https://pod.co/processes-under-control/2-o5-001-processes-under-control-an-overview-william-eastman Wed, 09 Jun 2021 15:05:09 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 1. O5.002 CREATING YOUR BALANCED SCORECARD - WILLIAM EASTMAN 1. O5.002 CREATING YOUR BALANCED SCORECARD - WILLIAM EASTMAN 00:29:59 03e29ff5-3205-48f6-b400-1ea50720fc2c IBGR onAir Talent William Eastman 3 5 full false https://pod.co/processes-under-control/1-o5-002-creating-your-balanced-scorecard-william-eastman Wed, 09 Jun 2021 15:07:17 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 2. O5.002 CREATING YOUR BALANCED SCORECARD - WILLIAM EASTMAN 2. O5.002 CREATING YOUR BALANCED SCORECARD - WILLIAM EASTMAN 00:29:59 490d5380-2b1e-42a1-978b-c9db51e29bc1 IBGR onAir Talent William Eastman 4 5 full false https://pod.co/processes-under-control/2-o5-002-creating-your-balanced-scorecard-william-eastman Wed, 09 Jun 2021 15:08:21 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 1. O5.003 ONE MORE TIME - HOW DO I BUILD PROCESSES - WILLIAM EASTMAN 1. O5.003 ONE MORE TIME - HOW DO I BUILD PROCESSES - WILLIAM EASTMAN 00:29:56 7c1414b2-ea30-48f1-85dd-1da7b2443967 IBGR onAir Talent William Eastman 5 5 full false https://pod.co/processes-under-control/1-o5-003-one-more-time-how-do-i-build-processes-william-eastman Wed, 09 Jun 2021 15:09:44 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 2. O5.003 ONE MORE TIME - HOW DO I BUILD PROCESSES - WILLIAM EASTMAN 2. O5.003 ONE MORE TIME - HOW DO I BUILD PROCESSES - WILLIAM EASTMAN 00:29:58 9b12d620-dec8-44da-b81d-51520a8cf953 IBGR onAir Talent William Eastman 6 5 full false https://pod.co/processes-under-control/2-o5-003-one-more-time-how-do-i-build-processes-william-eastman Wed, 09 Jun 2021 15:12:04 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 1. O5.004 BURDENING EVERYTHING WITH TRUE COSTS - WILLIAM EASTMAN 1. O5.004 BURDENING EVERYTHING WITH TRUE COSTS - WILLIAM EASTMAN 00:29:55 ab55ac31-793e-4be1-8d64-4510e98b9202 IBGR onAir Talent William Eastman 7 5 full false https://pod.co/processes-under-control/1-o5-004-burdening-everything-with-true-costs-william-eastman Wed, 09 Jun 2021 15:24:21 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 2. O5.004 BURDENING EVERYTHING WITH TRUE COSTS - WILLIAM EASTMAN 2. O5.004 BURDENING EVERYTHING WITH TRUE COSTS - WILLIAM EASTMAN 00:29:58 86db0cf2-4295-43d3-8dbd-dd595d876428 IBGR onAir Talent William Eastman 8 5 full false https://pod.co/processes-under-control/2-o5-004-burdening-everything-with-true-costs-william-eastman Wed, 09 Jun 2021 15:25:33 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 1. O5.005 FINE TUNING YOUR METRICS - WILLIAM EASTMAN 1. O5.005 FINE TUNING YOUR METRICS - WILLIAM EASTMAN 00:29:53 6f9008aa-8634-4430-9d07-88b09a451769 IBGR onAir Talent William Eastman 9 5 full false https://pod.co/processes-under-control/1-o5-005-fine-tuning-your-metrics-william-eastman Wed, 09 Jun 2021 15:26:56 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 2. O5.005 FINE TUNING YOUR METRICS - WILLIAM EASTMAN 2. O5.005 FINE TUNING YOUR METRICS - WILLIAM EASTMAN 00:29:58 5fe4c4ce-94b5-4b12-b5e1-c4b3867ed2ed IBGR onAir Talent William Eastman 10 5 full false https://pod.co/processes-under-control/2-o5-005-fine-tuning-your-metrics-william-eastman Wed, 09 Jun 2021 15:28:06 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 1. F5.006 BUILDING A VARIABLE COMPENSATION SYSTEM - WILLIAM EASTMAN 1. F5.006 BUILDING A VARIABLE COMPENSATION SYSTEM - WILLIAM EASTMAN 00:29:59 d8ffadaa-4877-4271-97ee-338b9d73ace1 IBGR onAir Talent William Eastman 11 5 full false https://pod.co/processes-under-control/1-f5-006-building-a-variable-compensation-system-william-eastman Wed, 09 Jun 2021 15:29:45 +0000 Click for this episode's Show Notes Companion Guide:

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]]> 2. O5.006 SELECTING THE RIGHT CHARTS - WILLIAM EASTMAN 2. O5.006 SELECTING THE RIGHT CHARTS - WILLIAM EASTMAN 00:29:58 afafea9e-b759-4229-9bb2-21f1ad93056d IBGR onAir Talent William Eastman 12 5 full false https://pod.co/processes-under-control/2-o5-006-selecting-the-right-charts-william-eastman Wed, 09 Jun 2021 15:30:57 +0000 2. O5.007 MANAGING WITH VISUAL METRICS - WILLIAM EASTMAN 2. O5.007 MANAGING WITH VISUAL METRICS - WILLIAM EASTMAN 00:29:59 c5e562f4-41ef-4c7a-a8d0-1ecbdf9ede05 IBGR onAir Talent William Eastman 14 5 full false https://pod.co/processes-under-control/2-o5-007-managing-with-visual-metrics-william-eastman Fri, 18 Jun 2021 23:50:49 +0000 1. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 1. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 00:29:57 57cac806-8bb2-4366-8479-e9db1daf9a88 IBGR onAir Talent William Eastman 15 5 full false https://pod.co/processes-under-control/1-o5-008-processes-under-control-continuous-improvement-william-eastman Mon, 02 Aug 2021 22:46:30 +0000 2. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 2. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 00:29:59 3e1bfddf-6806-40ec-9609-a81daab597b5 IBGR onAir Talent William Eastman 16 5 full false https://pod.co/processes-under-control/2-o5-008-processes-under-control-continuous-improvement-william-eastman Mon, 02 Aug 2021 22:46:35 +0000 1. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 1. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 00:29:58 63d16fb7-d66b-4b01-b08a-069b50a053b6 IBGR onAir Talent William Eastman 17 5 full false https://pod.co/processes-under-control/1-o5-008-processes-under-control-continuous-improvement-william-eastman-1 Mon, 02 Aug 2021 22:46:39 +0000 2. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 2. O5.008 (PROCESSES UNDER CONTROL) CONTINUOUS IMPROVEMENT - WILLIAM EASTMAN 00:29:58 2432e01a-7e31-49ca-b9b2-bcfebbdbd5f6 IBGR onAir Talent William Eastman 18 5 full false https://pod.co/processes-under-control/2-o5-008-processes-under-control-continuous-improvement-william-eastman-1 Mon, 02 Aug 2021 22:46:44 +0000